Privacy policy

Last updated: February 10, 2025

This Privacy Policy describes how TALLU & Co. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tallu.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Enforce terms of service
  • Protect our Services, our rights, and the rights of our users

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services.

Information We Collect Directly from You

This may include:

  • Contact details (name, address, phone number, email)
  • Order information (billing/shipping details, payment confirmation)
  • Account information (username, password, security details)
  • Shopping activity (carted items, saved items, purchases)
  • Loyalty points, product reviews, referrals, and gift cards
  • Customer support interactions

Email Newsletter & Marketing Communications

By providing your email address, we may use it to:

  • Send promotional emails, including special offers, product launches, and company updates.
  • Send cart reminder emails if you leave items in your shopping cart without completing checkout.
  • Provide transactional emails, such as order confirmations, shipping updates, and customer service communications.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email you receive from us.

SMS Data Collection & Usage

If you provide your phone number for SMS communications, we may use it to:

  • Send promotional messages, such as exclusive offers, product updates, and special event announcements.
  • Send transactional messages, such as order confirmations, shipping notifications, customer service updates, and other account-related communications.

By opting into SMS communications, you agree to receive text messages from TALLU & Co.. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message received.

Abandoned Cart Tracking via Cookies (Email & SMS)

TALLU’s website uses cookies to help track shopping cart activity. If you add items to your cart but do not complete checkout, we may send abandoned cart reminders via email and/or SMS. These messages are based on cookie data, session tracking, and website interactions.

You can manage your cookie preferences through your browser settings to disable cart tracking if desired.

Information We Collect About Your Usage

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

  • Device and browser information
  • Network connection details
  • IP address
  • User behavior on the Site

Information We Obtain from Third Parties

We may receive information from:

  • Shopify (to power our store)
  • Payment processors (e.g., billing address, transaction details)
  • Marketing and analytics providers (e.g., advertising data, engagement tracking)

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders
  • Notify you about account activity (orders, returns, exchanges)
  • Manage your account, shipping, and returns

Marketing and Advertising

We may use your personal information for marketing, including:

  • Sending promotional emails and SMS messages
  • Showing you targeted advertisements on our Site and other platforms

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action against potential fraudulent or illegal activity.

If you register for an account, you are responsible for keeping your login credentials secure.

Cookies

Like many websites, we use cookies to:

  • Improve your shopping experience
  • Run analytics and understand user interactions
  • Customize services and advertising

For specific cookie-related details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g., Shopify, payment processors, fulfillment partners)
  • Marketing and advertising partners
  • Our affiliates within our corporate group

Third-Party Data Sharing Exclusion

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal information.

Security and Retention of Your Information

We take steps to protect your information, but no security measures are perfect.

We retain personal information as long as necessary to:

  • Provide Services
  • Maintain accounts
  • Comply with legal obligations

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Right to Access: Request access to your data
  • Right to Delete: Request deletion of your data
  • Right to Correct: Request corrections to inaccurate data
  • Right to Opt-Out: Stop receiving promotional communications
  • Right to Portability: Request a copy of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Withdraw Consent: Stop certain processing activities

To exercise these rights, contact us at tallu@tallu.ca.

We will not discriminate against you for exercising these rights.

Managing Communication Preferences

  • Emails: You can unsubscribe using the link in our emails.
  • SMS: Reply STOP to opt out.

Complaints

If you have concerns about how we process your personal information, please contact us.

Depending on your location, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your information outside your country.

For data transfers outside Europe, we rely on:

  • Standard Contractual Clauses (approved by the European Commission)
  • Other legally recognized transfer mechanisms

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: tallu@tallu.ca
Address: 186 West 8th Avenue, Vancouver, BC, V5Y 1N2, Canada